PRIVACY POLICY

Last Updated: 30/12/2025

OCM Software develops and operates NeuroDesk – an intelligent customer hub. This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

1. Information We Collect

We may collect:

• Personal Information: such as name, email address, or contact details (only when voluntarily provided)
• Usage Data: such as device type, browser information, IP address, and usage patterns
• Cookies & Tracking Technologies: for functionality, analytics, and performance improvement

2. How We Use Information

We use the collected information to:

• Provide and maintain the Service
• Improve functionality and user experience
• Communicate with users regarding updates or support
• Ensure security, prevent fraud, and comply with legal obligations

3. Data Sharing

We do not sell personal data. We may share information only:

• With service providers assisting in operations (under confidentiality obligations)
• To comply with legal requirements or enforce our rights
• In connection with business transfers (e.g., merger or acquisition)

4. Third-Party Platforms

The Service may interact with third-party platforms (e.g., advertising or analytics providers). Data handling by those platforms is governed by their own privacy policies.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect user data. However, no system is 100% secure.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

7. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal data
• Withdraw consent where applicable
• Request information about data processing

Requests can be made via the contact details below.

8. Children’s Privacy

The Service is not intended for children under 13 years of age, and we do not knowingly collect personal data from children.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be reflected by the updated date above.

10. Contact

For privacy-related questions or requests:
Email: support@ocmsoftware.ie