Privacy Policy
PRIVACY POLICY
Last Updated: 30/12/2025
OCM Software develops and operates NeuroDesk – an intelligent customer hub. This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
1. Information We Collect
We may collect:
- Personal Information: such as name, email address, or contact details (only when voluntarily provided)
- Usage Data: such as device type, browser information, IP address, and usage patterns
- Cookies & Tracking Technologies: for functionality, analytics, and performance improvement
2. How We Use Information
We use the collected information to:
- Provide and maintain the Service
- Improve functionality and user experience
- Communicate with users regarding updates or support
- Ensure security, prevent fraud, and comply with legal obligations
3. Data Sharing
We do not sell personal data. We may share information only:
- With service providers assisting in operations (under confidentiality obligations)
- To comply with legal requirements or enforce our rights
- In connection with business transfers (e.g., merger or acquisition)
4. Third-Party Platforms
The Service may interact with third-party platforms (e.g., advertising or analytics providers). Data handling by those platforms is governed by their own privacy policies.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect user data. However, no system is 100% secure.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
7. Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal data
- Withdraw consent where applicable
- Request information about data processing
Requests can be made via the contact details below.
8. Children’s Privacy
The Service is not intended for children under 13 years of age, and we do not knowingly collect personal data from children.
9. Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected by the updated date above.
10. Contact
For privacy-related questions or requests:
Email: support@ocmsoftware.ie





